Contract & Productivity
Annual productive hours:
48,750
Annual contacts:
585,000
Volume Mix
Total allocation:
100%
Client Pricing
AI rate per hour equivalent:
£9.60
Outsourcer Margin Assumptions
UK margin per contact:
£0.33
Offshore margin per contact:
£0.33
AI margin per hour:
£4.80
Advanced: Compute UK margin from cost stack
Suggested UK margin per hour
£3.78
= £0.32 per contact
Value-Add Services
AI Quality Assurance
Your margin per licence:
£15/month
Annual QA margin:
£4,500
Your Client's Cost Savings
Baseline (UK-only)
£1,170,000
Baseline cost-per-contact
£2.00
Blended annual cost
£795,600
AI QA add-on
£7,500
Total blended cost
£803,100
Cost per contact
£1.36
Savings
£366,900 (31%)
Your Margin Uplift
Baseline margin (UK-only)
£195,000
Baseline margin-per-contact
£0.33
Blended annual margin
£202,800
AI QA margin
£4,500
Total margin
£207,300
Margin per contact
£0.35
Margin uplift
£12,300 (6%)
Visual Summary
Volume Mix
AI
UK Human
Offshore
Client Cost Comparison
Baseline (UK-only)
Blended
Outsourcer Margin Comparison
Baseline (UK-only)
Blended
QA Coverage Improvement
Baseline (3% of contacts checked)
AI-Enabled (100% of contacts checked)
Detailed Breakdown
| Channel | Volume & Units | Client Cost | Outsourcer Margin | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Mix % | Contacts/yr | Hours/yr | Basis | Unit Cost | Total Cost | Basis | Unit Margin | Total Margin | |
| AI | 20% | 117,000 | — | /contact | £0.80 | £93,600 | /contact | £0.40 | £46,800 |
| UK Human | 40% | 234,000 | 19,500 | /hour | £24.00 | £468,000 | /hour | £4.00 | £78,000 |
| Offshore | 40% | 234,000 | 19,500 | /hour | £12.00 | £234,000 | /hour | £4.00 | £78,000 |
| AI QA Add-on | — | — | — | /year | — | £7,500 | /year | £15.00 | £4,500 |
| Total | 100% | 585,000 | 39,000 | £795,600 | £202,800 | ||||
Current assumptions:
CPH = 12 | Mix = 20% AI / 40% UK / 40% Offshore | UK rate £24/hr, Offshore £12/hr, AI £0.80/contact